Thank you for choosing LabGen. We are committed to providing you with high-quality AI content generation services. As our products involve digital content and immediate computational resource consumption, our refund policy differs from that of physical goods. Please read this policy carefully before making a purchase.
While digital goods are generally non-refundable once sold, we offer refund options in the following specific circumstances to protect your rights:
- Refund Window: If you are a first-time subscriber to our service, you may request a full refund within 7 days of your purchase.
- Usage Limit: To prevent abuse, your account's AI generation usage (or Token consumption) during the billing cycle must not exceed 10% of the total quota (or the specific amount we stipulate) at the time of the refund request. If your usage exceeds this limit, we will be unable to provide a full refund.
- Renewals: For automatic renewal charges, if you contact us within 48 hours of the charge and have not used the service during this period, we may assist with a refund at our discretion.
- For separately purchased credit packs or pay-as-you-go services, you may request a full refund within 14 days of purchase if you have not used any credits.
- Once a credit pack has been used, the remaining portion is generally non-refundable.
- If you are completely unable to use the service for more than 24 hours during your paid period due to a technical failure on LabGen's part, you may apply for a pro-rated refund or receive corresponding service time/credit compensation.
We will not process refund requests in the following situations:
- The request is made after the specified refund window.
- You have substantially used the service (e.g., generated a large amount of content, downloaded high-resolution images, etc.).
- Your account has been suspended or terminated due to a violation of our Terms of Service (e.g., API abuse, account sharing, posting prohibited content).
- Refund requests made solely due to a change in personal preference ("change of mind") after substantial computational resources have been used.
To request a refund, please contact us via the following method:
- Email: Send an email to contact@labgen.ai
- Subject: Please specify "Refund Request - [Your Username/Order Number]"
- Content: Please provide your registered email address, order number, purchase date, and a brief reason for the refund request.
- Review: Our support team will review your request within 3-5 business days of receipt.
- Notification: Once the review is complete, we will notify you of the result via email.
- Refund Arrival: If your request is approved, the refund will be issued to your original payment method. Depending on the processing speed of your bank or payment institution, funds usually arrive within 5-10 business days.
LabGen reserves the right to modify this Refund Policy at any time. Any significant changes will be updated on this page and you will be notified via website announcement or email before they take effect.
Last Updated: December 20, 2025